Contact support
Start with the common fixes below, check the FAQ, then contact us if the answer is not there.
Common issues
- Timeline empty? Run Scan now, then scan again later (or wait for the next automatic snapshot on Premium). The timeline needs at least two measurements before it can compare changes.
- First scan slow? Normal on large drives, especially HDDs or very full disks. The first scan visits everything once; later scans usually finish faster.
- Numbers differ? Explorer and DiskSpace may count inaccessible, compressed, cloud-only, or linked files differently. Small differences are expected.
- Premium still Free? Open Premium in DiskSpace and press Check again. If it still shows Free, enter the purchase email, type the one-time code we send you, and press Activate.
- Need to reset history? Use Settings - Diagnostics - Delete all history. It clears all saved history and starts fresh.
Still stuck?
Check the FAQ first. If it does not solve the issue, feel free to contact us directly.
Email support