Contact support
Start with the common fixes below, check the FAQ, then contact us if the answer is not there.
Common issues
- Timeline empty? Run Scan now, then wait for another scheduled snapshot. The timeline needs at least two measurements before it can compare changes.
- First scan slow? Normal on large drives, especially HDDs or very full disks. The first scan visits everything once; later scans usually finish faster.
- Numbers differ? Explorer and DiskSpace may count inaccessible, compressed, cloud-only, or linked files differently. Small differences are expected.
- Premium still Free? Open Settings - Premium, enter the purchase email, refresh the licence, then restart DiskSpace from the tray icon.
- Need to reset history? Use Settings - Diagnostics - Delete all history. It removes the local database and starts fresh.
Still stuck?
Check the FAQ first. If it does not solve the issue, feel free to contact us directly.
Email support