If Premium doesn't work, you get your money back

01 Try before you buy

Every install of DiskSpace is free to use indefinitely, with 3 days of history. Premium extends the history window to 60 days and unlocks every drive, the whole folder tree, and the rest of the paid features.

This means you can confirm the app installs, scans and reports correctly on your own PC before paying anything. We strongly recommend doing that. Almost every refund request could have been avoided by a few days on the free version.

02 When we support a refund

We will support your refund request when both of the following are true:

• You bought Premium within the last 14 days, and
• A Premium feature does not work on your PC — and we can confirm it from what you send us.

The 14 days run from the purchase date on your receipt.

03 What we need to see

Because we cannot inspect your PC, the problem has to be demonstrated. Please send a short screen recording — 30 seconds is usually plenty — or, if that is not possible, a clear sequence of screenshots that shows:

• The app showing you are on Premium (Settings → Premium)
• You using the Premium feature that is failing
• What actually happens instead of what should happen

Please also include your Windows version and the DiskSpace version, both shown in Settings → Diagnostics.

Without this we cannot confirm the fault, and we cannot support the request.

04 We will try to fix it first

When you send the recording, our first answer will usually be a fix, not a refund — most reports turn out to be a licence that needs refreshing, which takes a minute.

If we can make the feature work for you, that resolves the problem and no refund is needed. If we cannot, we will confirm that in writing and support your refund request.

05 How the refund is actually processed

Premium is sold by card through our checkout provider, so we never see your payment details and we cannot issue a card refund directly. The checkout provider processes the refund. Reply to your purchase receipt, or email us and we will help route it. The 14 days run from the purchase date on that receipt.

06 After a refund

When the purchase is refunded, your Premium licence is withdrawn when the refund is confirmed. DiskSpace returns to the free version at the next licence check, usually within a day, and your visible history goes back to 3 days.

Nothing on your drives is affected, and the app keeps working — it simply stops showing the longer window.

07 What this policy does not cover

We will not support a refund request where:

• More than 14 days have passed since the purchase
• Premium works, but you changed your mind or no longer need it
• The feature works as described and you expected something different
• Your history does not go back as far as you hoped because DiskSpace had not been installed that long. The app can only report on time it was there to observe; this is explained on the site and in the app
• No recording or screenshots are provided, or what is provided does not show the fault
• There is evidence of abuse — for example repeated buy-and-refund activity

08 Your legal rights

This policy describes when we will support a refund request. It does not replace or reduce any right you have under the consumer law of the country you live in, or under the checkout provider's terms — both continue to apply in full, and where they give you more than this page does, they win.

09 Contact

Email support@service.getdiskspace.one with “refund” in the subject. The purchase email from your receipt helps us find the licence quickly.

Please attach the recording or screenshots from section 3. We aim to reply within a few working days.